Frequently Asked Questions
Look through this Help section to find an answer to your question or help you set up a service.
If you cannot find the information you are after in here, please contact us.
Domain Name Questions
Web Hosting Questions
You will need web hosting if you want to put a website on the Internet. Go to the Web Hosting page to select a plan that is right for you.
To upload your site to your online storage space, you need to use a File Transfer Program (FTP).
Download a copy of the FileZilla FTP program on the Tools page.
View the quick overview PDF on how to use FileZilla to upload you site here.
Your FTP password is sent with your web hosting activation email.
Subdomains are a way of creating separate websites within your master web hosting account which are accessed as separate URLs.
For example, you could set up a "timber" subdomain on your master web hosting account "hardware.com", which would be accessed as "timber.hardware.com". Many larger businesses use subdomains to establish branding and focus on separate product lines,
because a subdomain creates a separate URL and web presence.
You can set up a domain name that you own to point to another domain name. This is known as "parking" a domain.
You must have DNS Hosting purchased for the domain you wish to redirect.
Example: You own the business.com and innovation.com.au domain names. You already have a website for business.com, and you want innovation.com.au to come up with the same website. By parking innovation.com.au on top of business.com, all URL requests for innovation.com.au will automatically go to business.com instead.
1. Login to your account
2. Select the domain you want to park and redirect
3. Select Web Forward from the DNS Service section
4. Enter the name of the domain you want this domain to point to
5. Click Create
You can set up as many POP3 email accounts as you require, up to the maximum limit set for your hosting plan.
To get started follow the simple instructions below.
You will need your Username and Password to access your Email & Web Host Manager.
Please check your confirmation setup email for the login information.
1. Login to your Hosting Manager
2. Click the Control Panel tab
3. Select Email Accounts from the Mail section
3. Type the first part of the email address in the email field and the password in the Password field
4. Type the maximum size limit for this mailbox in the Quota field, if required.
The size limit is in megabytes. If you don't type in a size limit, your mailbox will only be limited by the available disk space
5. Click Create
6. Your new account has now been created. You can now set up your new email on your computer so you can send and receive emails with ease.
Spam is the electronic version of junk mail, and has been around since the Internet was created. Email filters are a way of filtering your email to remove unwanted mail based on a variety of criteria. You can block any sort of email, not just mail of a commercial nature.
All our email and web hosting packages provides standard, comprehensive spam protection with Spam Assassin. This can be enabled and configured via your Control Panel.
Premium spam and virus protection can be purchased to provide superior protection against spam, viruses, spoofing, phishing and spyware with real-time threat information via the GRID network. To purchase premium Spam Protect, simply:
1. Login to your Account
2. Select the Spam Protect icon from the main menu
3. Enter the domain you wish to protect when purchasing.
Site Builder Questions
Site Builder is a simple online website builder tool which allows you to drag and drop to create stunning websites.
Download the quick overview PDF on how to use Site Builder here.
There are many upgrades options available for the Website Builder plan. Click into any of the packages to view all upgrade options.
The Site Builder software allows up to a maximum of 3600 pixels, giving you plenty of room to create fully customised pages.
There are 3 levels of backups for all Site Builder servers, unfortunately you cannot download your website or backup yourself as the software is proprietary and will only work on our servers.
We can restore deleted sites if within our purge timeframe, which is 90 days from deletion.
A fee of $180 will apply for each backup restore.
My Web Stats will monitor the number of clicks, hits, pages, visitor geographical locations, visitor behaviours, conversions, search keyword terms used to find your site and which search engines or directories they came from.
Other statistic applications take over 24 hours to generate so they do not give you real time results from your visitors. My Web Stats lets you know if a visitor downloaded particular documents such as PDFs or menus. It can tell you which products they are interested in by which page or link they clicked on and if they filled out any contact or order forms.
Go to the Marketing menu to purchase My Web Stats.
There are many upgrades options and additional features you can add, including the Spam & Virus Filter, additional domains,
Search Booster and My Web Stats.
If you are logged into your member account, you can purchase these items in the products menu bar.
To keep our prices low, we only accept PayPal and credit card payments. We accept all major credit cards, including Visa, Mastercard and American Express. All prices are inclusive of GST.
SSL stands for Secure Socket Layer connection. It provides privacy between two communicating applications by preventing eavesdropping, tampering, and message forgery over the Internet. Commonly, you may need an SSL certificate for:
1. Payment gateways in an eCommerce site
2. Protecting Web Mail, POP/SMTP mail servers, intranets/extranets
3. Helps to prevent suspicious hacking, fraud and phishing websites
4. Helps secure private and confidential data
5. Gives your customers trust that you are protecting their personal information
Search Booster allows you to submit your website domain name to 400+ search engines around the world through a wide range of popular search engines, such as Google, Yahoo, MSN, Bing, AOL, Ask and many more. Booster live updates will continue to add new search engines and directories, all these updates are free and are applied automatically to your plan
It will also help you optimise your website for better performance within the search engine ranking by using real-time search engine data and analysis tools to report on your website's performance. Check for broken links, generate relevant keywords, or just follow the optimisation wizard to implement suggested changes to improve ranking.
SEO Search Booster is available under the Marketing menu, or under the products main menu in your Member Account.